Cancellation & Refund Policy

Last updated on 27-07-2024

At Vitaly Labs (OPC) Private Limited, we prioritize customer satisfaction and aim to provide a clear and straightforward policy regarding cancellations and refunds. Please review our strict 5-day moneyback guarantee policy below:

Cancellations:
You may request a cancellation by contacting us through our Contact Us page. Please note that cancellations can only be processed if the order has not yet been shipped. Once an order has been shipped, cancellation is no longer possible.

Refunds and Returns:
We offer a strict 5-day return policy from the date of delivery. If you are not satisfied with the quality of the product, you must contact our Customer Service team within 5 days of receiving your order. Refunds or replacements will only be considered if the request is made within this 5-day window.

Damaged or Defective Items:
If you receive a damaged or defective item, you must report it to our Customer Service team within 5 days of receipt. After verifying the issue, we will take appropriate action.

Product Discrepancies:
If the product received does not meet your expectations or differs from the description on our site, please notify our Customer Service team within 5 days of receipt. We will review your complaint and make a suitable decision.

Warranty Issues:
For products that come with a manufacturer warranty, any issues should be directed to the manufacturer. For refunds approved by Vitaly Labs (OPC) Private Limited, processing will take 9-15 days.

Refund Repayment Method:
Refunds will be processed using the same payment method used for the original purchase. If payment was made via credit card, the refund will be credited to the same card. If payment was made via bank transfer or UPI, the refund will be transferred to the same bank account.

Your satisfaction is important to us, and we are committed to resolving any issues within the defined timeframe.

Thank you for your understanding.